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Automating Enterprise Tools
Researched and designed a phased approach to streamline and automate the process of requesting and building promotions. The current phase has reduced the build time by 80%.
Deliverables — documentation, user flows, wireframes, prototypes
Enterprise Tools Enhancements
Improved the usability of enterprise tools hub so users can complete tasks more efficiently and effectively. Increased user confidence and reduced UI iteration time by 96%.
Deliverables — documentation, code, wireframes
End-to-End Enterprise Tool Service
Researched and designed a service that enables users to create and manage millions of unique promo codes.
Deliverables — raw data, wireframes, prototype
Enhancing Design Systems
Documented a site & app’s design system in Figma which allowed for faster collaboration and easier iteration.
Deliverables - documented design system in Figma
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Mobile App Navigation Enhancements
Researched and designed a mobile app navigation that provides customers easier access to all aspects of their account as well as providing the business with a scalable modern design and that resulted in a 20-30% increase in visits to key pages.
Deliverables — documentation, user reviews, wireframes, and prototype
Mobile App Payment Feature Redesign
Redesigned pivotal process for business and customers that enhance usability and payment completion by 7%.
Deliverables — documentation, user reviews, wireframes, and prototype
Ecommerce UI Features & Enhancements
Researched and designed a wide range of experiences that enhance customer shopping and boost conversion rates, cart size, monthly revenue, and promo usage.
Deliverables — documentation, user flows, wireframes, and prototypes
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UX with AI
Detailing how I use and experiment with AI to enhance my workflow while understanding the risks and limitations. Describing the tasks that are a good fit for AI, and ones that should be left to humans.
Current AI Tools — Claude, ChatGPT, Figma, and Gemini,
AI Agent for Customer Service
Researching and designing an AI Agent to reduce the calls to customer service.
WORK IN PROGRESS